关于实行新企业开办“一窗办理”

　　服务模式的意见(试行)

　　京政服发〔2019〕14号

　　各区人民政府、市相关部门：

　　　　为深入贯彻落实党中央、国务院关于优化营商环境的决策部署，进一步提高本市企业开办效率，按照市领导要求，现就在全市各区政务服务大厅实行新企业开办“一窗办理”服务模式，提出如下工作意见：

　　　　一、工作模式

　　　　在市、区政务服务大厅开设新企业开办综合窗口，由综合窗口人员负责前台全部对外服务工作，各相关审批部门人员进驻后台，负责事项审批和相关服务工作。根据企业申办事项，通过前台后台全程无缝衔接，为企业一次性发放营业执照、公章、发票等办理结果“服务包”，全面压缩企业开办时限，保证具备条件的新企业开办实现一窗办理、一次提交、一天办结。

　　　　二、工作流程

　　　　(一)取号引导。办事人取号时，应安排引导人员协助办事人取号并提供前期咨询导办，指引办事人到等候区等候，待叫号后到综合窗口提交办事材料。

　　　　(二)窗口审查。办事人提交材料时，综合窗口人员应根据企业申办事项，做好办事材料的审查工作。符合条件的，综合窗口人员应告知办事人领取办理结果的时间并请办事人等候，同时将材料流转后台审批部门人员进行审批;不符合条件的，综合窗口人员应一次性告知办事人所需材料和办事程序，待办事人补齐补正后另行受理。

　　　　(三)后台审批。后台审批部门根据工作职责实施审批。由部门独立办理的，审批结果由审批部门直接转交综合窗口;由多部门联合办理的，审批结果按照办事流程由最终环节审批部门归总核验后，统一转交综合窗口。

　　　　(四)统一发证。审批完成后，综合窗口人员应及时通知办事人领取办理结果，核验办事人身份证件后，将营业执照、公章、发票等办理结果“服务包”一次性发放办事人员。当日收件应当日办结。

　　　　三、工作措施

　　　　(一)关于大厅综合窗口设置。政务服务大厅应按照 “前台综合受理、后台分类审批、窗口统一出件”要求，设置新企业开办综合受理、综合出件、综合咨询等综合窗口，为企业提供“一窗办理”的前台服务。各相关审批部门不得在前台设立专项服务窗口。

　　　　(二)关于企业名称问题。企业可通过“e窗通”系统自动核验是否重名，直接申请企业开办业务。

　　　　(三)关于企业公章刻制。政府免费为新开办企业提供一套公章，并进一步提高公章刻制服务效能，营业执照核准后120分钟之内应将公章送达综合窗口。

　　　　(四)关于电子营业执照使用。新开办企业直接凭电子营业执照办理涉税、社保、公积金、统计登记等事项。

　　　　(五)关于实名认证问题。通过“e窗通”全口径采集的实名认证信息，各部门不再重复采集，确需补充采集的由综合窗口人员提供服务。

　　　　(六)关于发票申领提速。发票申领应由原限时办结改为即时办结，办理时间应不超过50分钟。

　　　　四、工作要求

　　　　各区、各部门应高度重视新企业开办“一窗办理”工作，及时组织做好相关工作落实。前台综合窗口与后台审批部门应加强业务协同，严格按照相关工作标准、工作流程和工作时限完成新企业开办的各项业务办理，切实提高企业开办效率。市政府督查室将会同市级相关部门，对各区、各部门落实情况适时进行专项督查。

　　　　北京市政务服务管理局 北京市市场监督管理局

　　　　国家税务总局北京市税务局 北京市公安局

　　　　北京市人力资源和社会保障局 北京住房公积金管理中心

　　　　中国人民银行营业管理部

　　　　2019年4月23日

　　Opinions on the Implementation of the “One-Window Handling” Service Mode for New Enterprises (Trial)

　　Jing Zheng Fu Fa [2019] No. 14

　　To the People’s Governments of all districts and all related departments of Beijing Municipality,

　　　　In order to thoroughly implement the decisions and arrangements of the CPC Central Committee and the State Council on optimizing the business environment and further improve the efficiency of the city’s enterprise establishment, the following suggestions are made on the implementation of the “one-window handling” service mode of new enterprise establishment in the government affairs service halls of all districts in the city in accordance with the requirements of the municipal leaders:

　　　　I. Work Mode

　　　　Integrated windows for starting a new business shall be set up in the municipal and district government affairs service halls, and the personnel in such windows shall be responsible for all the external services at the front end, while the personnel of relevant examination and approval departments shall be responsible for the examination and approval of matters and related services at the back end. Front end and back end provide seamless services in response to the requests of new businesses and deliver “service packages” including business license, official seal and invoice. This mode greatly reduces the time for stating a new business and ensures that new eligible enterprises can enjoy one-window handling, one-time submission and one-day completion.

　　　　II. Work Flow

　　　　1. Taking a queuing number under guidance. Dedicated personnel shall be arranged to instruct applicants to take a queuing number and offer handling advice. Applicants shall be guided to the waiting area and submit the handling materials to the integrated window after being called.

　　　　2. Window review. When an applicant submits materials, the integrated window shall review these materials according to the application items of the enterprise. If the applicant meets the requirement, the integrated window shall inform the applicant of the time to receive the results and ask the applicant to wait, while transferring the materials to the examination and approval department at the back end for examination and approval. If the applicant does not meet the requirement, the integrated window shall inform the applicant of the required materials and procedures and shall accept the case again after the applicant submits additional necessary materials or makes corrections.

　　　　3. Back-end examination and approval. The back-end examination and approval department shall carry out examination and approval according to job responsibilities. If the examination and approval is handled independently by the department, the result shall be directly transferred to the integrated window by the department. If the examination and approval is handled jointly by multiple departments, the result shall be reviewed by the department at the final procedure according to the working procedure and uniformly transferred to the integrated window.

　　　　4. Unified issuance of certificates. After the examination and approval is completed, the integrated window shall promptly inform the applicant to get the results. After verifying the applicant’s identity, the integrated window shall issue the “service package” of business license, official seal and invoice to the applicant. Applications accepted on the day shall be handled on the same day.

　　　　III. Work Measures

　　　　1. Setup of the integrated window. In accordance with the requirements of “comprehensive acceptance at the front end, classified examination and approval at the back end, and unified issuance at the window”, the government affairs service hall shall set up integrated windows for comprehensive acceptance, issuance and consultation for new businesses, as to provide front-end “one-window handling” services for enterprises. The relevant examination and approval departments shall not set up special service windows at the front end.

　　　　2. Company name. Enterprises can automatically check whether a name is used through the “E-window” system, and directly apply for starting a business.

　　　　3. Official seal engraving. The government provides a set of official seals for new enterprises free of charge and further improves the service efficiency of official seal engraving. The official seal shall be delivered to the integrated window within 120 minutes after the approval of business license.

　　　　4. Use of electronic business license. New enterprises can directly handle tax, social security, provident fund, statistical registration and other matters with the electronic business license.

　　　　5. Real-name authentication. The real-name authentication information collected by “E-window” in a full-caliber manner is not necessarily collected by other departments again. Supplementary information, if required, shall be collected by the integrated window.

　　　　6. Expedited response to invoice application. The invoice application shall be completed immediately instead of within the specified timeframe, and the handling time shall not exceed 50 minutes.

　　　　IV. Work Requirements

　　　　All districts and departments shall attach great importance to the “one-window handling” for starting a business, and organize the implementation of related tasks in a timely manner. The front-end integrated window and the back-end examination and approval department shall strengthen business cooperation, and complete the handling of all services related to starting a business in strict accordance with relevant work standards, procedures and time limits, so as to improve the efficiency of enterprise establishment. The Supervision Office of Beijing Municipal Government will, in conjunction with relevant municipal departments, carry out special supervision over the task implementation of various districts and departments in due time.

　　　　Beijing Municipal Administration of Government Services

　　　　Beijing Municipal Administration for Market Regulation

　　　　Beijing Municipal Tax Service, State Taxation Administration

　　　　Beijing Municipal Public Security Bureau

　　　　Beijing Municipal Human Resources and Social Security Bureau

　　　　Beijing Municipal Housing Provident Fund Management Center

　　　　Operations Office (Beijing) of the People’s Bank of China

　　　　April 23, 2019